returns?
Freedom-of-teach - 21 Day Product Guarantee
FOT guarantees that every item we sell will give you complete satisfaction or you may return it for a replacement or for a refund of the full product
price (US$). All returns, for refunds or replacements, must be sent to our head office in the US (address below) and received within 21 days of the original delivery date of the product to you. You must complete the Return Instructions slip that came with the product, or the online form below.The product must also arrive in its original box/packaging in the same condition as it was sent to you. If your item is from our Limited Edition lines, it may not be available for replacement when the return is received. In this case you will receive a full refund of the original product purchase price (US$). Please allow 7-21 business days from the date of our receipt of the shipment for your credit card to be refunded or exchange made.
We re-open & re-inspect by hand every product before shipping, so please check your product for any damages or defects as soon as it arrives.
Return Instructions Steps (you must also complete the Return instructions slip)
1) Ship back the item(s) within 21 days of the postmarked shipping date on your package,
2) Ship the item to our head office address labeled as the following:
ATT: RETURNS
freedom-of-teach, 1912 Stanford Street
Alameda, CA 94501, USA
3) you must ship item(s) using the complete & original packaging,
4) you must complete all the information on the "return instructions slip" accurately & honestly to the best of your ability.
5) you must ship item(s) using a carrier service AND tracking number assigned to your return & include this on the "return instructions slip".
6) you must include your reason(s) for return on the return slip provided with your invoice receipt,
7) action requested 1/ a prompt replacement or 2/ a refund for the amount of the merchandise (minus the original shipping/handling costs)
8) Item(s) with the original UPC label or proof of purchase tab removed can not be accepted for a return.
9) If your shipment DID NOT include a "return instructions slip", DO NOT RETURN YOUR ITEM please call US+510.769.1828 OR fill in the online form below:
Online Product Return Form - Please fill in ALL the fields below.
For faster service include a printed copy of this form INSIDE your return package (after you click SUBMIT, a printable version of your form will be displayed)